FAQ
- RETURNS, EXCHANGES AND REFUNDS
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If your package is damaged and unsatisfactory, please email us with a photo of the damaged good/s and/or why you do not feel satisfied. Refunds and exchanged are made on a case by case basis. You have 5 business days from the date of delivery to start the refund process.
To start the refund process email contact@lionessbeauty.com
Refunds and Exchanges take up to 14 business days.
If you did not receive your package, but the post master has declared it delivered, then you do not get a refund. The customer is responsible for picking up and securing their own mail.
- CANCELLATION
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Due to volume, we are unable to process cancellations at this time. Please be sure you are ready at checkout.
- SHIPPING LOCATION
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Our warehouse is located in Maryland, USA. All shipments are mailed from Maryland.
- INTERNATIONAL SHIPMENTS
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We are not responsible for customs. Please note the custom fees in your country. You are responsible for all shipping costs.